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10    </style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="/epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="/gnome2.png" alt="GNOME2 Logo" /></a><a href="http://www.w3.org/Status"><img src="/w3c.png" alt="W3C logo" /></a><a href="http://www.redhat.com"><img src="/redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/XSLT/"><img src="/Libxslt-Logo-180x168.gif" alt="Made with Libxslt Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The EXSLT C library for Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="/search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="intro.html">Introduction</a></li><li><a href="docs.html">Documentation</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="/index.html" style="font-weight:bold">libxslt</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="ChangeLog.html">ChangeLog</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xslt/">Mail archive</a></li><li><a href="http://xmlsoft.org/">XML libxml2</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li><li><a href="http://www.explain.com.au/oss/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">Bug Tracker</a></li><li><a href="http://codespeak.net/lxml/">lxml Python bindings</a></li><li><a href="http://cpan.uwinnipeg.ca/dist/XML-LibXSLT">Perl XSLT bindings</a></li><li><a href="http://www.zend.com/php5/articles/php5-xmlphp.php#Heading17">XSLT with PHP</a></li><li><a href="http://www.mod-xslt2.com/">Apache module</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://xsldbg.sourceforge.net/">Xsldbg Debugger</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>API Indexes</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="APIchunk0.html">Alphabetic</a></li><li><a href="APIconstructors.html">Constructors</a></li><li><a href="APIfunctions.html">Functions/Types</a></li><li><a href="APIfiles.html">Modules</a></li><li><a href="APIsymbols.html">Symbols</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a
11point of fixing them in a timely fashion. The best way to report a bug is to
12use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">Gnome
13bug tracking database</a> (make sure to use the "libxslt" module name). I
14look at reports there regularly and it's good to have a reminder when a bug
15is still open. Be sure to specify that the bug is for the package libxslt.</p><p>For small problems you can try to get help on IRC, the #xml channel on
16irc.gnome.org (port 6667) usually have a few person subscribed which may help
17(but there is no guarantee and if a real issue is raised it should go on the
18mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> for libxslt, with an <a href="http://mail.gnome.org/archives/xslt/">on-line archive</a>. To subscribe
19to this list, please visit the <a href="http://mail.gnome.org/mailman/listinfo/xslt">associated Web</a> page
20and follow the instructions.</p><p>Alternatively, you can just send the bug to the <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> list, if it's really libxslt
21related I will approve it.. Please do not send me mail directly especially
22for portability problem, it makes things really harder to track and in some
23cases I'm not the best person to answer a given question, ask the list
24instead. <strong>Do not send code, I won't debug it</strong> (but patches are
25really appreciated!).</p><p>Check the following too <span style="color: #E50000">before
26posting</span>:</p><ul><li><a href="search.php">use the search engine</a> to get informations
27    related to your problem.</li>
28  <li>make sure you are <a href="ftp://xmlsoft.org/">using a recent
29    version</a>, and that the problem still shows up in those</li>
30  <li>check the <a href="http://mail.gnome.org/archives/xslt/">list
31    archives</a> to see if the problem was reported already, in this case
32    there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">registered
33    open bugs</a></li>
34  <li>make sure you can reproduce the bug with xsltproc, a very useful thing
35    to do is run the transformation with -v argument and redirect the
36    standard error to a file, then search in this file for the transformation
37    logs just preceding the possible problem</li>
38  <li>Please send the command showing the error as well as the input and
39    stylesheet (as an attachment)</li>
40</ul><p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> list; if it's really libxslt
41related I will approve it. Please do not send mail to me directly, it makes
42things really hard to track and in some cases I am not the best person to
43answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">request MUST be sent to
44    the list or on bugzilla</span> in case of problems, so that the Question
45    and Answers can be shared publicly. Failing to do so carries the implicit
46    message "I want free support but I don't want to share the benefits with
47    others" and is not welcome. I will automatically Carbon-Copy the
48    xslt@gnome.org mailing list for any technical reply made about libxml2 or
49    libxslt.</li>
50  <li>There is <span style="color: #E50000">no garantee for support</span>,
51    if your question remains unanswered after a week, repost it, making sure
52    you gave all the detail needed and the informations requested.</li>
53  <li>Failing to provide informations as requested or double checking first
54    for prior feedback also carries the implicit message "the time of the
55    library maintainers is less valuable than my time" and might not be
56    welcome.</li>
57</ul><p>Of course, bugs reports with a suggested patch for fixing them will
58probably be processed faster.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xslt/">the list archive</a> may actually
59provide the answer, I usually send source samples when answering libxslt
60usage questions. The <a href="html/libxslt-lib.html#LIBXSLT-LIB">auto-generated documentation</a> is
61not as polished as I would like (I need to learn more about Docbook), but
62it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
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