README revision 259065
1234285Sdim send-pr - sends bug reports to a central support site 2234285Sdim 3234285Sdim`send-pr' uses electronic mail to submit support questions and 4234285Sdimsoftware bugs to a central site. No piece of software is perfect, and 5234285Sdimsoftware organizations understand this `send-pr' is designed to allow 6234285Sdimusers who have problems to submit reports of these problems to sites 7234285Sdimresponsible for supporting the software in question, in a defined form 8234285Sdimwhich can be read by an electronically managed database. 9234285Sdim 10234285Sdim`send-pr' is part of a suite of programs known collectively as GNATS, 11234285Sdiman acronym for Problem Report Management System. GNATS consists of 12234285Sdimseveral programs which, used in concert, formulate and partially 13234285Sdimadminister a database of Problem Reports, or PRs, at a central support 14234285Sdimsite. A PR goes through several states in its lifetime; GNATS tracks 15234285Sdimthe PR and all information associated with it through each state and 16234285Sdimfinally acts as an archive for PRs which have been resolved. 17234285Sdim 18234285SdimThe same engine can be used to submit bugs to any number of support 19249423Sdimsites by setting up aliases for each of them; `send-pr' error-checks 20234285Sdimeach PR as it is sent to be sure that the category specified matches a 21234285Sdimcategory supported by the site in question. 22249423Sdim 23243830Sdim`send-pr' invokes an editor on a problem report template (after trying 24234285Sdimto fill in some fields with reasonable default values). When you exit 25234285Sdimthe editor, `send-pr' sends the completed form to the support site. 26234285SdimAt the support site, the PR is assigned a unique number and is stored 27234285Sdimin the GNATS database according to its category and customer-id. GNATS 28234285Sdimautomatically replies with an acknowledgement, citing the category and 29243830Sdimthe PR number. 30234285Sdim 31234285SdimSee the Texinfo file `send-pr.texi' or the Info file `send-pr.info' 32249423Sdimfor detailed installation and usage information. 33234285Sdim 34249423SdimSee the file MANIFEST for a list of the files which should have 35249423Sdimaccompanied this distribution. 36249423Sdim 37249423SdimSee `send-pr.texi', `send-pr.info', or the file INSTALL for the 38249423Sdiminstallation procedure for `send-pr'. 39249423Sdim 40249423Sdim 41249423SdimCopyright (c) 1993, Free Software Foundation, Inc. 42249423SdimSee the file COPYING for copyright information concerning this 43249423Sdimdistribution and all its components. 44249423Sdim